There are three factors that we have built the business on: service, service, service. We get products to our customers across Europe the next day, we respond to requests for quotations the same day, we answer customer phone calls immediately without the use of an automated telephone system and we speak to customers in their own language. We offer a personal service and for me the challenge is being prepared to provide this level of service.
John Cleather is the Managing Director of Edmund Optics UK office, located in York, United Kingdom. He is responsible for the overall productivity in the UK office. He oversees all European Catalog Sales, shipping and invoicing, and the European catalog production. He received a diploma in Marketing from Chartered Institute of Marketing in Berkshire, UK and a BSc in Biological Sciences from Aston University in Birmingham, UK.
My Biggest Accomplishment
I think my biggest accomplishment was growing the UK office from start-up to its current size.
- 01/2011 – "Photonics Market Blossoms in the Heart of Europe" by Thomas Kessler and John Cleather – SPIE (Copyright 2011 SPIE Professional Magazine, used with permission)